Warranty

STM Australia offers a minimum 12 month warranty to all products from date of purchase. The warranty applies to faulty material and workmanship. It does not apply to damage caused either accidentally or deliberately to the goods and any misuse. 

Please follow this procedure to claim warranty: 

  1. Contact your local STM BDM
  2. Complete form and attach the required documents. Email to warranty@stm.net.au
  3. Claim will be assessed within 2 business days after item arrives in STM Service Centre
  4. Warranty Team will confirm if the item is eligible for warranty or not
  5. Authority for return will be issued if applicable
  6. If item is to be replaced during service period, the faulty item must be received by STM Service Centre first, unless advised in writing

Do not send anything back to STM Australia unless you have got an authority to return.

Please download Warranty Form from this link below:


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